Term and Conditions

1. Introduction

The Birdhouse Chick Shop (“we,” “us,” or “our”) operates this e-commerce website, offering premium, nature-inspired products such as birdhouses, bird feeders, bird baths, and related accessories. Our target audience includes bird enthusiasts, gardeners, and homeowners who value quality craftsmanship and eco-friendly backyard solutions. Our shop style reflects a rustic, vintage aesthetic with a focus on handcrafted items that blend seamlessly into natural settings. By using our site, you confirm that you are at least 18 years old or have parental consent, and you agree to comply with these Terms.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the site only for lawful purposes and not engage in any fraudulent or harmful activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
• Ensure that any products purchased are used appropriately and in accordance with product descriptions.
• Be responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Note: We reserve the right to suspend or terminate accounts that violate these Terms.

3. Products and Services Description

Our products are carefully handcrafted to enhance your backyard environment. Key characteristics include:

• Product Range: We offer a variety of items, including birdhouses (e.g., Bluebird Houses, Church Birdhouses), bird feeders (e.g., Copper Roof Bird Feeders), bird baths, ant moats, bat houses, and accessories like bird cams and books. Many items feature rustic, vintage designs with durable materials such as copper.
• Quality Assurance: Each product is made with attention to detail, ensuring it meets our standards for durability and aesthetic appeal. However, due to the handcrafted nature, slight variations may occur, adding to the uniqueness of each piece.
• Customization: Some items, like select Church Birdhouses and Vintage-Rustic pieces, can be personalized. These are made-to-order and may have specific lead times.
• Non-Returnable Items: For hygiene and safety reasons, certain products cannot be returned, including Birdseed Trays & Seed Catchers, opened Bird & Gift Books, custom/personalized items, and final sale items. Please review product pages for details.

We strive to provide clear descriptions and images to help you make informed decisions. If you have questions, contact us at [email protected].

4. Order and Payment Terms

Placing an Order

To purchase, select items and proceed to checkout. You’ll provide shipping details and payment information. By submitting an order, you offer to buy the products under these Terms. We reserve the right to cancel orders for reasons such as stock unavailability or suspected fraud.

Payment Methods

We accept payments via Visa, MasterCard, JCB, and PayPal. All transactions are processed securely. You agree to pay the total amount, including product costs, shipping fees, and any applicable taxes or duties. For international orders (excluding Asia and some remote areas), customers are responsible for customs fees or import duties.

Shipping and Delivery

• Order Processing: Orders are processed within 1-2 business days after payment confirmation.
• Shipping Options:
  • Standard Shipping: $12.95 via DHL or FedEx; delivered within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50 via EMS; delivered within 15-25 business days after shipment.
• International Shipping: We ship worldwide except to Asia and remote areas. Delivery times may vary due to customs processes.

Risk of loss passes to you upon delivery. If issues arise, contact us promptly.

5. Returns, Refunds, and Exchanges

We want you to be delighted with your purchase. Our return policy is designed to be fair and transparent:

• Return Period: Returns and exchanges are accepted within 15 days of receipt.
• Process:
  1. Request a Return Authorization Number by contacting customer service at [email protected]. Unauthorized returns will not be processed.
  2. Prepare items in original condition, unused, with all packaging and tags. Include a copy of your order confirmation.
  3. Ship returns to: The Birdhouse Chick Shop – Returns, 1131 Burning Memory Lane, PORTLAND, US 48875. Return shipping costs are your responsibility unless the return is due to our error.
• Refunds and Exchanges: Refunds are processed within 3-5 business days after we receive the return, issued to the original payment method. Original shipping fees are non-refundable. Exchanges typically process within 5-7 business days.
• Damaged or Defective Items: Contact us within 7 days of receipt at [email protected]. We’ll arrange a replacement or refund and cover return shipping.
• International Returns: Follow the same policy; customers are responsible for customs fees and return shipping costs.

For a smooth process, use our Return Request Template available on the website.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of The Birdhouse Chick Shop and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

To the fullest extent permitted by law, The Birdhouse Chick Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product. This limitation applies to all legal theories, including contract, tort, and warranty.

We make reasonable efforts to ensure site accuracy, but we do not guarantee that the site will be error-free or uninterrupted. Products are intended for personal, non-commercial use and should be installed and maintained as per instructions to ensure safety.

8. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on the website) explains how we collect, use, and protect your personal information. By using our site, you consent to such processing. We implement security measures to safeguard your data but cannot guarantee absolute security due to the nature of the internet.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States, specifically the state of [Insert State, e.g., Oregon]. Any disputes shall be resolved through friendly negotiation or, if necessary, in the courts located in PORTLAND, US. We encourage you to contact us first at [email protected] to resolve issues amicably.

10. Changes to Terms

We may update these Terms periodically to reflect changes in our practices or legal requirements. The updated version will be posted on the website with the “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the revised Terms.